Refund Policy

Introduction

 

At Freesom LLC, client satisfaction is our top priority. We strive to deliver professional consultation, translation, interpretation, and related language services of the highest quality. This Refund Policy explains the terms under which refunds may be granted for our services.

By engaging with our services or visiting our website (www.freesomllc.com), you agree to the terms outlined below.

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Eligibility for Refunds

 

Refunds are considered on a case-by-case basis depending on the nature and stage of service delivery.

You may be eligible for a partial or full refund under the following conditions:

• A payment was made by mistake or duplicated.

• A service was not initiated due to unforeseen circumstances on our end.

• A clear error was found in the service delivery that cannot be corrected within a reasonable time.

Refunds are not guaranteed once work has been substantially completed or delivered, especially for translation, interpretation, or consultation projects that involve dedicated professional time.

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Non-Refundable Situations

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Refunds will not be issued in the following cases:

• The service has been completed and delivered as agreed.

• The client provides unclear, incomplete, or incorrect information that affects project outcome.

• Project delays are caused by the client’s inaction or failure to provide required materials.

• Subjective dissatisfaction without evidence of a service error.

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Process for Requesting a Refund

 

To request a refund, please contact us within 7 days of service delivery at info@freesomllc.com with:

• Your full name

• Service description and invoice number

• Reason for the refund request

All refund requests are reviewed carefully, and you will receive a written response within 5 business days.

If a refund is approved, the amount will be processed using the same payment method used for the initial transaction.

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Payment Adjustments and Credits

 

In cases where full refunds are not applicable, Freesom LLC may offer partial refunds, future service credits, or adjusted pricing for future collaborations as goodwill.

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Changes to This Policy

 

Freesom LLC reserves the right to amend or update this Refund Policy at any time without prior notice. Updates will be posted on our website with the new effective date.

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Contact Information

 

If you have any questions about our Refund Policy or wish to submit a request, please contact us at:

Freesom LLC
📧 Email: info@freesomllc.com
🌐 Website: www.freesomllc.com
📍 Address: Baidoa, Southwest State, Somalia